I couldn’t take it anymore. I needed a haircut.
But, in Liberia, West Africa, I was the minority, my hair didn’t conform to the typical Liberian hair.
Their hair needed a straight edge razor. My hair needed scissor’s. It wasn’t a lack of barber’s; they just weren’t familiar in cutting straight long hair.
So, finding the only person with similar hair, our Lebanese landlord, I asked who cuts hair like mine?
He had a recommendation, “Salah’s Barbershop” downtown.
Sam the barber was Lebanese, born in Liberia but trained elsewhere, I could tell he knew his craft.
It was a regular old-style barber shop, a bunch of guys hanging around smoking cigars and joking.
Sam took his time. He wanted to make a good impression.
In fact, a Liberian man came and went three times waiting for me to be done.
Impatient and irritated, and in a very sarcastic tone he asked me if I had a meeting with the President of the United States, and walked out.
Sam brushed him off and focused on my hair.
Sam earned a new customer that day.
After years in business, I’ve learned the value of customer service. 80% of PinProsPlus business is repeat. Loyalty comes not because of price, but because of good service. And along the way, the other 20% of new business, often comes by way of referral.
Pinpros: 5 First Year Challenges
I finally owned my own business. But what were my first challenges? You might be surprised.VIEW POST
I was convinced for years I wasn't a writer - so I didn't. Now I'm older, and I have a strong desire to write - so I do. The blog Craig A Fry is my way of sharing with the world (but mostly just documenting my thoughts) things I've learned from Business, Personal Life and Spiritual Insights.
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